PURCHASE SERVICE TERMS
Last Updated: 19 February 2025
PLEASE READ THESE PURCHASE SERVICE TERMS CAREFULLY BEFORE ACCESSING OR USING OUR PURCHASE SERVICE. These terms are applied to our purchase service and shall be deemed a part of the Terms of Use. Your access and use of our purchase service constitute your agreement to be bound by both the terms hereof and the Terms of Use.
1. Purchase service enables you to place an order for NNN Fabulous Limited (‘us’ or ‘we’, as the context may require) to purchase goods or items which you specify on behalf of you (‘Purchase Service’).
2. Our Purchase Service mainly involves four (4) steps:
Step 1 Take a photo and provide a description of goods or items you seek to purchase – including quantity, size, style, color or other specifics. Please also provide your personal details including email and mobile contact.
The photo, goods or items description, together with your personal details shall be submitted to email: luxecityhk@outlook.com; SMS; WhatsApp; WeChat for processing.
The photo, goods or items description, together with your personal details shall be submitted to email: luxecityhk@outlook.com; SMS; WhatsApp; WeChat for processing.
It is your responsibility to ensure that the photo you submit are clear and visible, the goods or items description details are accurate, and your personal data are up-to-date.
We reserve the right to request for further information and details on the goods or items, and if thought fit, we reserve the right not to process any orders placed by you at our discretion if we are unable to obtain clarity or information we require from the orders you placed.
We reserve the right to request for further information and details on the goods or items, and if thought fit, we reserve the right not to process any orders placed by you at our discretion if we are unable to obtain clarity or information we require from the orders you placed.
Step 2 We shall send you (i) a sample picture of the requested goods or items; along with (ii) the quotation of purchase via email to your email address (as provided in Step 1).
The quotation shall include the total charges — being the deposit required, shipping costs (as applicable), our service charges, and other fees and costs (as applicable) along with our bank account details for payment.
The deposit is typically based at a percentage (%) of the quotation, and may be subject to change from time to time, depending on the goods or items ordered.
The quotation and charges shall be rounded off to the nearest dollar. For example, the total charges for purchasing the item is HK$159.40, the final charge for purchasing the item shall be HK$160.00.
If you are residing out of Hong Kong and is placing an international purchase order, the relevant foreign currency (as accepted by us) exchange rate will be based on the day when you place the order.
The quotation shall include the total charges — being the deposit required, shipping costs (as applicable), our service charges, and other fees and costs (as applicable) along with our bank account details for payment.
The deposit is typically based at a percentage (%) of the quotation, and may be subject to change from time to time, depending on the goods or items ordered.
The quotation and charges shall be rounded off to the nearest dollar. For example, the total charges for purchasing the item is HK$159.40, the final charge for purchasing the item shall be HK$160.00.
If you are residing out of Hong Kong and is placing an international purchase order, the relevant foreign currency (as accepted by us) exchange rate will be based on the day when you place the order.
Step 3 You shall be required to pay the deposit to our designated account (as provided in the email to you in Step 2) within three (3) days once our quotation email (Step 2) has been sent to you, otherwise your order shall, at our discretion, deemed to be invalidated and you may be asked to repeat Step 1 or re-place your order again.
All deposits are non-refundable. We only process or if applicable, accept returns of the goods or items provided certain conditions are met (see below for further details).
All deposits are non-refundable. We only process or if applicable, accept returns of the goods or items provided certain conditions are met (see below for further details).
Step 4 It will typically take two (2) to four (4) weeks for the goods or items to arrive. We shall inform you via email or telephone once the goods or items are ready or, if necessary, inform you of any delays in delivery.
You shall be required to make arrangements and visit our physical store in person during business hours for collection. You shall be required to pay the outstanding balance upon collection.
If due to product price changes, a change of factual situation, or other factors (such as freight charges, bank transfer fees and other additional applicable charges as the case may be), the original outstanding balance payable by you (as quoted) may become insufficient. In such case, any extra charges or costs shall be borne by you, and you must make up the relevant amount in order for you to be eligible for collection (unless waived by us at our discretion otherwise).
You shall be required to make arrangements and visit our physical store in person during business hours for collection. You shall be required to pay the outstanding balance upon collection.
If due to product price changes, a change of factual situation, or other factors (such as freight charges, bank transfer fees and other additional applicable charges as the case may be), the original outstanding balance payable by you (as quoted) may become insufficient. In such case, any extra charges or costs shall be borne by you, and you must make up the relevant amount in order for you to be eligible for collection (unless waived by us at our discretion otherwise).
3. You acknowledge that in the course of our provision of purchase service to you, we function as an agent only and are not the seller or provider of the goods and items. You acknowledge and understand that we are directed by your instructions to arrange the purchase and collection of goods on your behalf based on the information provided by you. As such, while we will attempt to make reasonable assessment on our sources (ie. where the goods and items are sourced from, being the seller or goods provider), we do not provide any form of guarantee as to the authenticity, accuracy, reliability, legality, or non-infringement of third-party rights related to the product (or product contents) provided by the seller or goods provider. We will not make any compensation, refund or return due to fraudulent and illegal actions by the sellers or good providers.
4. We do not assume any responsibility, and shall not be held liable for any loss and damages suffered by you due to inaccurate supply of information by you. You are solely responsible for the accuracy and completeness of all your personal data and order information (as provided to us).
5. If after collection of the goods, you are in doubt on the authenticity or dissatisfied with the quality of the goods, you must, within three (3) days, make an application and inform us by either (i) visiting our physical store during business hours; or (ii) calling our customer service hotline at (852) [84009598] during business hours; or (iii) sending an email to nnn_fabulous@outlook.com.
5. If after collection of the goods, you are in doubt on the authenticity or dissatisfied with the quality of the goods, you must, within three (3) days, make an application and inform us by either (i) visiting our physical store during business hours; or (ii) calling our customer service hotline at (852) [84009598] during business hours; or (iii) sending an email to nnn_fabulous@outlook.com.
No applications will be accepted after the expiration of the three (3) day period.
If no applications are made within the three (3) day period, you acknowledge and agree that your order has been completed and we shall bear no further obligation to you regarding your order.
If no applications are made within the three (3) day period, you acknowledge and agree that your order has been completed and we shall bear no further obligation to you regarding your order.
If an application has been made by you within the three (3) day period, we will make an initial review or physical examination of the goods, and if thought fit at our discretion, we shall make a report to the seller or goods provider. In the event any application submitted is not processed, we shall inform you accordingly.
You acknowledge and agree that each application shall be assessed independently on a case-by-case basis subject to the circumstances then subsisting, as such we make no guarantee that the seller or goods provider will respond, agree to return, exchange, or make a refund of the goods.
You agree and acknowledge that goods possessing the below characteristics shall not qualify for our initial review (or be rejected upon our review at our discretion):
a. minor color and/or size deviations between the actual object and your requirements;
b. damage or lost caused by logistic company during transportation (subject to the relevant insurance policy and scope of coverage. In such case, we may at our discretion, assist to liaise and communicate with the relevant logistic company, but however we make no guarantee that any compensation shall be made in such cases);
c. failure to present your order record or provide the necessary information we may request to verify your identity and/or placed order;
d. the goods, after being collected by you, have (or has) been a subject of repetitive use or fair wear and tear, the condition of which is, in our view, different as compared to the condition upon initial collection;
e. damage of goods caused by artificial modification;
f. goods that do not involve quality problems or issues; and
g. such other conditions or criteria we deem fit from time to time, giving reasonable considerations.
6. We are not responsible, and shall not assume any liability for any delay, losses, errors and damages caused by force majeure, such as bad weather, flight delays, crashes, wars, riots, or traffic accidents beyond our control. We are also not responsible, and shall not assume any liability for any delay, losses, errors and damages caused by the logistics and/or shipping company, including but without limitation to inappropriateness or improper packaging; or wrongful or improper declaration in violation of the applicable laws and regulations.
7. Unless we agree in writing otherwise, we do not handle any other product-ancillary matters, including but not limited to product details consultation, maintenance, after-sales service and other ancillary matters related to the product or goods (except those that qualify review). If you require after-sales and maintenance services, please contact the relevant product brand directly.
8. You acknowledge and agree that our provision of Purchase Service to you will incur service charges, and you are obligated to pay for our service charges.
Any payments to us may be made via Credit Card, [AlipayHK, WeChat Pay HK, FPS] or such other online payment processing gateways as may be made available by us from time to time. As such, you shall be subject to and/or restricted by the terms of use governing the usage of the Credit Card, [AlipayHK, WeChat Pay HK, FPS] or such other payment gateways.
All monies payable for our services and goods are primarily denominated and payable in Hong Kong Dollars (HK$), or otherwise in other foreign currency as may be accepted by us.
Without prejudice to the foregoing, you acknowledge and understand that the foregoing payment methods or gateways may involve third-party applications, and that we have no responsibility or control over the security or effectiveness of the payment method that you chose. These third-party applications may experience errors and interruptions and may not be totally secure. You acknowledge and understand that these applications or software may be a subject of hacking or cyber fraud, and hence you will use these applications or software entirely at your own risk. We do not supply, provide or endorse any third-party applications or software.
We reserve the right to adjust the charges (or quotation) based on the circumstances then subsisting. In such case, we will provide notification to you based on the information you provided to us under our record. You undertake to inform us immediately on any updates of your personal details as necessary.
9. You warrant that you will comply with all applicable laws and regulations relating to goods and items ordered. To the extent permissible, you are liable to us for any loss or damages resulting from your failure to comply with the applicable regulations and laws.
10. These terms, including any rights granted or obligations created hereunder, may not be transferred or assigned by you, but may be assigned by us without restriction.
11. Our failure to insist upon strict compliance with any provision of these terms or to assert any right we may have hereunder shall not be deemed to be a waiver of such provision or right or any other provision or right of these terms.
12. If any provision of these terms is held to be illegal, invalid or unenforceable, in whole or in part under any laws, such provision or part thereof shall to that extent be deemed not to form part of these terms but the legality, validity and enforceability of the other provisions in these terms shall not be affected. In such case, those illegal, invalid or unenforceable provision or part thereof shall deemed to be automatically amended, and be replace by provision that is legal, valid and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid or unenforceable provision or part thereof, given the contents and purpose of these terms.
13. These terms constitute the entire agreement and understanding between us with respect to the access and use of our Purchase Service. These terms supersede any and all prior or contemporaneous communications, representations, statements, agreements, and understandings, whether in oral, written, or electronic form, between you and us concerning our Purchase Service.
All monies payable for our services and goods are primarily denominated and payable in Hong Kong Dollars (HK$), or otherwise in other foreign currency as may be accepted by us.
Without prejudice to the foregoing, you acknowledge and understand that the foregoing payment methods or gateways may involve third-party applications, and that we have no responsibility or control over the security or effectiveness of the payment method that you chose. These third-party applications may experience errors and interruptions and may not be totally secure. You acknowledge and understand that these applications or software may be a subject of hacking or cyber fraud, and hence you will use these applications or software entirely at your own risk. We do not supply, provide or endorse any third-party applications or software.
We reserve the right to adjust the charges (or quotation) based on the circumstances then subsisting. In such case, we will provide notification to you based on the information you provided to us under our record. You undertake to inform us immediately on any updates of your personal details as necessary.
9. You warrant that you will comply with all applicable laws and regulations relating to goods and items ordered. To the extent permissible, you are liable to us for any loss or damages resulting from your failure to comply with the applicable regulations and laws.
10. These terms, including any rights granted or obligations created hereunder, may not be transferred or assigned by you, but may be assigned by us without restriction.
11. Our failure to insist upon strict compliance with any provision of these terms or to assert any right we may have hereunder shall not be deemed to be a waiver of such provision or right or any other provision or right of these terms.
12. If any provision of these terms is held to be illegal, invalid or unenforceable, in whole or in part under any laws, such provision or part thereof shall to that extent be deemed not to form part of these terms but the legality, validity and enforceability of the other provisions in these terms shall not be affected. In such case, those illegal, invalid or unenforceable provision or part thereof shall deemed to be automatically amended, and be replace by provision that is legal, valid and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid or unenforceable provision or part thereof, given the contents and purpose of these terms.
13. These terms constitute the entire agreement and understanding between us with respect to the access and use of our Purchase Service. These terms supersede any and all prior or contemporaneous communications, representations, statements, agreements, and understandings, whether in oral, written, or electronic form, between you and us concerning our Purchase Service.
14. These terms, and as applicable, the terms stated under the Terms Of Use shall be construed as consistent with each other whenever possible, but if such construction or consistency is unreasonable due to conflicting terms, these terms shall prevail to the extent of such inconsistencies.
15. These terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with their subject matter or formation shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (‘Hong Kong’). Each party irrevocably agrees that the Courts of Hong Kong shall have exclusive jurisdiction to settle any dispute(s) or claim(s) (including non-contractual disputes or claims) that arises out of or in connection with these terms or their subject matter or formation, and irrevocably waives any objection which it may now or hereafter have to the courts of Hong Kong being nominated as the forum to hear and determine any such claim or dispute and agrees not to claim that any of such court is not a convenient or appropriate forum.
15. These terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with their subject matter or formation shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (‘Hong Kong’). Each party irrevocably agrees that the Courts of Hong Kong shall have exclusive jurisdiction to settle any dispute(s) or claim(s) (including non-contractual disputes or claims) that arises out of or in connection with these terms or their subject matter or formation, and irrevocably waives any objection which it may now or hereafter have to the courts of Hong Kong being nominated as the forum to hear and determine any such claim or dispute and agrees not to claim that any of such court is not a convenient or appropriate forum.
If you have any questions, please contact us at:
Contact information:
Address: Shop L, G/F, Po Ming Building, 49-57 Leyen Hill Road, Causeway Bay, Hong Kong
Opening hours: Monday to Sunday | 11:00 am to 8:00 pm
E-mail: nnn_fabulous@outlook.com
WhatsApp Contact: 84009598
© NNN FABULOUS LIMITED 2025. ALL RIGHTS RESERVED.
Address: Shop L, G/F, Po Ming Building, 49-57 Leyen Hill Road, Causeway Bay, Hong Kong
Opening hours: Monday to Sunday | 11:00 am to 8:00 pm
E-mail: nnn_fabulous@outlook.com
WhatsApp Contact: 84009598
Instagram official account: https://www.instagram.com/luxecityhk/
© NNN FABULOUS LIMITED 2025. ALL RIGHTS RESERVED.
These terms are prepared in English and translated into Chinese. In the event of inconsistency between the English version and the translated Chinese version, the English version prevails.
